Refund policy

We Want You to Love Your Piece

Every piece we create is made with care, attention, and a little bit of jewelry magic. We genuinely want you to be delighted when your order arrives. If something isn't quite right, we're here to help.

Custom & Personalized Orders

Because custom pieces are created specifically for you, we are unable to offer refunds, returns, or exchanges on custom, personalized, engraved, made-to-order, or specially commissioned items.

Once production begins, these orders cannot be canceled or refunded unless required by applicable law.

Ready-to-Ship Items: 7-Day Return Window

If you're not completely satisfied with your purchase, eligible non-custom items may be returned within 7 days of delivery for a refund.

To qualify for a return, the item must:

  • Be unused and unworn
  • Show no signs of wear, damage, alteration, or misuse
  • Be returned in its original packaging whenever possible
  • Include any certificates, documentation, or accessories originally provided

Items that do not meet these conditions may be refused or may qualify only for a partial refund, if applicable.

Return Shipping

Customers are responsible for the cost of return shipping.

Any original shipping charges are non-refundable, and return shipping costs may be deducted from your refund amount where applicable.

We recommend using a trackable and insured shipping service, as we cannot be responsible for packages lost or damaged during return transit.

How to Return an Item

Before sending your piece back, please contact us for return instructions.

To help ensure your jewelry arrives safely:

  • Secure the jewelry in its original box or protective packaging
  • Place the jewelry box inside a sturdy shipping box
  • Use appropriate cushioning materials to prevent movement during transit
  • Follow all return instructions provided by our team

Returns that arrive damaged due to insufficient packaging may not qualify for a full refund.

Refund Processing

Once your return is received and inspected, we'll notify you of the approval status.

Approved refunds will be issued to the original payment method. Please allow 5-7 business days for your financial institution to process and post the refund.